Delivery
Delivery Policy
We endeavour to dispatch all parcels to UK addresses within 48 hours of order, but we do not dispatch at weekends or Bank Holidays so some orders may be longer. Kendamil reserves the right to cancel and refund orders made to Jersey and the Channel Islands on an order-by-order basis.
Once dispatched orders are usually sent on a next day delivery service but delivery can take up to 5 working days.
This policy only applies to orders which were made in the U.K. and had their final delivery address (for use by the customer) in the U.K. If you purchased Kendamil or any Kendal Nutricare products through a third-party website OR shipped them outside of the U.K., we are unable to exchange, collect or refund purchase of these products.
Subscription Orders
United Kingdom
|
DPD Tracked
|
£22.00 and up |
1-2 business days after dispatch
|
Free |
Non-Subscription Orders
United Kingdom
| DPD Tracked | £0.00-£59.99 | 1-2 business days after dispatch | £3.99 |
| DPD Tracked | £59.99 and up | 1-2 business days after dispatch | Free |
Isle of Man
| DPD Delivery | £0.00–£59.99 | 2 to 11 business days | £9.99 |
|---|---|---|---|
| DPD Delivery | £59.99–£149.99 | 2 to 11 business days | £6.99 |
| DPD Delivery | £150.00 and up | 2 to 11 business days | Free |
*Please note we reserve the right to cancel any deliveries to the Isle of Man which are incorrectly entered as addresses in the United Kingdom. Doing so will result in your order being cancelled and a refund having to be processed by our team.
International Orders & Orders to Forwarding Addresses (Forward2Me etc)
Kendal Nutricare does not, at this time, deliver outside of the UK. Due to concerns surrounding the storage conditions and transport conditions associated with freight forwarders, Kendal Nutricare also retains the right to cancel any orders that are being shipped to known forwarding addresses. If you believe your order was cancelled in error please notify our team via live chat or email. Apologies for any inconvenience caused.
